Trust & Safety
Trust & Safety
Protecting donors. Protecting charities. Building a platform worthy of generosity.
Trust is earned through transparent practices, not declarations. Here's how Givelayer protects every donor, charity, and dollar that moves through our platform.
Charity Verification
Every charity is verified before they go live.
Before a charity can accept donations on Givelayer, we verify their charitable status against official government databases. This protects donors from fraudulent organizations and ensures every donation reaches a legitimate cause.
United States (IRS)
US charities are verified against the IRS Tax Exempt Organization Search using their Employer Identification Number (EIN). We confirm 501(c)(3) status, active tax-exempt designation and good standing before activation.
Banking identity (KYC)
Banking and business identity is verified through our payment processor's KYC process, including beneficial ownership disclosure and government ID verification for charity administrators.
Fraud Prevention
Built-in safeguards against fraud and abuse.
Givelayer combines automated monitoring with human review to detect and prevent fraudulent activity. Our systems are designed to protect donors, charities, and the integrity of the platform.
Transaction Monitoring
Donations exceeding $5,000 individually or $10,000 cumulatively per month trigger automated review for unusual patterns or potential fraud.
Fraud screening
Every transaction is screened by machine learning fraud detection at the payment layer, blocking suspicious payments before they settle. The security page names the infrastructure this runs on.
Charity Behavior Review
Charities with unusual refund rates, chargeback patterns, or donor complaints are flagged for manual review and may be suspended pending investigation.
Suspicious Activity Reporting
Suspicious transactions are reported to regulators as required by law: FinCEN in the United States today, and FINTRAC in Canada once our registration there completes and Canadian processing opens.
Account Suspension
Charities that violate our Acceptable Use Policy or engage in fraudulent activity are immediately suspended. Funds are held pending investigation and may be returned to donors.
Donor Protection
Donors who suspect fraudulent activity can report concerns directly to our Trust & Safety team. We investigate every report within 48 hours.
Donor Protection
Your generosity is protected.
Givelayer puts donor protection at the center of every transaction. From transparent fees to refund support, we make sure your contribution reaches the cause you intended.
Transparent Fees
Donors see exactly where their money goes. The platform fee, processing fee, and donation amount are clearly disclosed before checkout. No hidden charges. No surprises.
Optional Tipping
Tips to Givelayer are always optional and clearly disclosed. Donors can adjust or remove tips at any point during checkout. When the donor tips, charities never receive less than the donor's intended gift.
Refund Support
Donors who request refunds within 30 days are supported by our team. Refunds are processed by the receiving charity. If a charity does not respond within 14 days, our Trust & Safety team intervenes.
Receipt Accuracy
Receipts are generated using charity-provided information. If you find an error on your receipt, contact the charity directly. Givelayer support can help facilitate corrections.
Privacy First
Donor data is owned by the receiving charity, not by Givelayer. We never sell donor information. Donors can request data deletion at any time.
Reporting Concerns
See something? Tell us.
Trust depends on transparency. If you believe a charity on Givelayer is engaged in fraudulent activity, misrepresenting their cause, or violating our policies, report it to our Trust & Safety team. Every report is investigated.
Report Charity Fraud
Suspect a fraudulent charity? Email trust@givelayer.com with the charity name and details of your concern.
trust@givelayer.comReport Suspicious Donations
Notice unusual donation activity on your charity account? Contact support@givelayer.com immediately.
support@givelayer.comGeneral Trust & Safety
All other Trust & Safety concerns can be directed to trust@givelayer.com. We respond within 48 hours.
trust@givelayer.comOur Commitment
Building trust as we grow.
Givelayer is a young company with big responsibilities. As we expand, we commit to ongoing investment in fraud prevention, transparent communication when issues arise, regular policy updates as regulations evolve, and listening to charities and donors who help us improve.